Guests
What if a guest breaks something?
We document it before the next clean wipes the evidence: photos, time, and what the guest was told. Then we follow that platform’s claim window. Not every scuff is a claim. A broken bed, a stained sofa, or a smoking violation is. You decide the threshold with us at the start.
- 01Same day
Photos and a note while the condition is still obvious.
- 02The window
Airbnb, Vrbo, and Booking.com each expire claims on their own clock. Missing it is how owners eat the cost.
- 03Your call
You set what is worth pursuing. We do not file nuisance claims that train guests to leave a bitter review.